LAC Module Customer Service Supervisor

1. Warranty & Claims Management Manage the full lifecycle of PV module warranty cases submitted by LAC customers — from initial registration through root-cause analysis, corrective action, and formal closure. Operate and maintain accurate case records within the Salesforce Customer Service Portal (CSP), ensuring timely updates, escalation, and full traceability of all managed issues. Conduct root-cause analyses on reported PV module defects, coordinating investigation outcomes with HQ engineering teams and communicating results and dispositions to customers. Monitor and manage regional service mailboxes, ensuring prompt and professional response to all technical and warranty inquiries. 2. On-Site & Remote…