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Job Description Summary
The Customer Operations Manager will be responsible for customer-focused operational performance, analytics, and communication across Major Component Exchanges (MCE), Blade Repair, and Blade Inspection activities. This role will partner closely with Major Correctives leadership, Service Directors, and field operations to provide clear visibility to customer performance, failure trends, lead times, backlog, completions, and execution risk.
The Customer Operations Manager will own the development of customer-level metrics and operating rhythms, manage MAL communication to Service Directors, support internal hourly performance metrics, and lead development of key Monthly Operating Review…
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