Introduction to the Team & Role

360Learning is seeking a highly skilled and motivated Technical Consultant to join our Professional Services team. As a Technical Consultant, you will be responsible for scoping custom technical and consulting projects, building custom solutions, coordinating with the Technical Services team and delivering on those projects for our clients. You will work closely with our sales and development teams to understand client needs and translate them into technical solutions. The successful candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused mindset.

As a Technical Consultant, you are part of our implementation team, who plays a key role in seamlessly onboarding new customers: they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform as well as specifications for the development of Technical Solutions.

As a Technical Consultant, you will support and manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support, mainly on strategic accounts as a technical expert. You will define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s), 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform.

As we grow, we need to continue to automatize and find repeatable solutions. Part of your job will be to design tools to either support the rest of the team and specific customer’s requests and avoid time-consuming work.

What You'll Do

Within 1 month, you will:

Become a Trello expert through our onboarding process

Understand our product offering through training

Master our platform and be able to support clients on basics requests through ticketing

Master our integration possibilities (Workato, data lake, flat files, APIs)

Within 3 months, you will:

Work with clients to understand their technical requirements and scope projects accordingly

Collaborate with our sales and development teams to design and implement solutions that meet client requirements

Ensure successful delivery of projects on time and within budget

Provide technical expertise and support to clients throughout the project lifecycle

Continuously learn about new technologies and stay up-to-date with industry trends

Develop and maintain technical documentation and project plans

Participate in client-facing meetings and presentations

Within 6 months, you will:

Develop repeatable and scalable processes to improve project quality and delivery

Be able to support the team on difficult integrations & troubleshooting issues

Contribute to our knowledge base to share best practices and lessons learned

Work with our partner ecosystem to strengthen the services proposed to our clients

Deliver platform audits to clients

Within 12 months, you will:

Contribute to our knowledge base to share best practices and lessons learned

Work with our partner ecosystem to strengthen the services proposed to our clients

Create and propose new services to our Professional Service catalog

Present our value proposition to prospects or other SaaS companies and 3rd party developers to encourage them to integrate with our platform

The Skill Set

Bachelor's degree in Computer Science or a related field

8+ years of experience supporting technical partnerships and integrations, developer relations, or similar technical role with external stakeholders; customer facing background preferred (Sales Engineer, Technical Presales, Solution Architect, Technical consultant, Technical Project Manager, Technical Account Manager, Business Analyst)

Excellent understanding of APIs and REST integrations

Strong technical skills, including experience with programming languages such as Java, Python, or Ruby

Knowledge of SaaS platforms, cloud-based solutions, and web technologies

Experience scoping projects, designing technical solutions, and delivering on projects

Excellent problem-solving skills and ability to troubleshoot complex technical issues

Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to mo

Technical Consultant

Ce que l'on attend de toi

La suite de l'offre est disponible ici.